Delivery

Once we have received and registered your order, we will send you an order confirmation by e-mail. On the order confirmation, you will find an estimated delivery date for when we expect your goods to reach you. You can also find the estimated delivery time for any item on the product page of our website directly under the BUY button. In addition, you will see this information again, as well as an estimated delivery time for your whole order, as part of your order summary at checkout.

Please note that a longer delivery time on one item may delay your whole order; please contact us if you would like us to split your order to deliver some items sooner. We strive to keep you updated should there be any delays to your delivery but cannot guarantee delivery on the day specified.

We are currently doing everything we can to ensure that deliveries reach you promptly. However, as you may be aware from coverage in the news, we are experiencing a nationwide haulage driver shortage coupled with exceedingly high demand for goods, which may impact some of our deliveries. We keep all of our lead times up to date with the most accurate information available to us and will do our best to keep you informed of any unexpected delays to your order. We apologise for any inconvenience you may experience and thank you for your patience.

Delivery to remote locations

Can I change the delivery address on my order?

If you need to change the delivery address of an order that has already been confirmed, you will need to contact us by email as soon as possible.

Where can I see the status of my order

You can see the current status of your order by visiting My pages and My orders when logged into our website.

Once your order leaves our warehouse, you will receive an e-mail with your shipment number so that you can track your delivery.

On your order confirmation you will see the estimated delivery date for your order.

When will my order be shipped?

Check the shipping date on your order confirmation; our products may be sent on different dates depending on whether it is a stock item or comes directly from one of our suppliers. Please note that some items will be delivered the day after dispatch while others may take several days once they are dispatched from our warehouse. The estimated delivery date on your order confimation will give you the most reliable information.

If you are missing any items from your order, please contact customer service as soon as possible.

What do I do if my order is later than expected?

You will find your estimated delivery date on your order confirmation; we ask that you please check this first. If your order is later than estimated, you can contact our sales team on 0045 31614240 or via our online chat to get an update on your delivery.

We are currently doing everything we can to ensure that deliveries reach you promptly. However, as you may be aware from coverage in the news, we are experiencing a nationwide haulage driver shortage coupled with exceedingly high demand for goods, which may impact some of our deliveries. We keep all of our lead times up to date with the most accurate information available to us and will do our best to keep you informed of any unexpected delays to your order. We apologise for any inconvenience you may experience and thank you for your patience.

How will you deliver my order?

We will deliver your order to the registered delivery address by our logistics partner Green Carrier or one of a network of couriers if your order comes direct from one of our local suppliers.

Deliveries take place weekdays between 8 am and 5 pm.

You will find the estimated delivery date on your order confirmation.

All deliveries from are standard delivery and are delivered to ground floor only. For residential addresses we will deliver to the front door. For business addresses we will deliver to goods-in or or the building's main entrance. Please note that goods will not be carried up any stairs impeding access to the building. If you would like your goods carried into the building, delivered to a different floor and/or assembled, you can add this as an additional service, please contact us.

Larger deliveries will be made on a pallet. The customer is responsible for removing the goods from the pallet and disposing of all packaging, including the pallet itself. If you are unable to do this, please contact us in advance of delivery.

Please note we cannot deliver to PO box addresses.

Where do you deliver?

We deliver to the the North of Europe, mainland locations.

Payments

Where do I enter promotional code?

Simply enter your code in the box marked "Enter promotional code" on the shopping basket page and then click apply.

Promotional codes are a one-time offer and can only be applied at point of purchase. Each promotional code has its own time constraints and percentages. They cannot be combined with any other trade agreements or discounts.

Can I open a credit account?

Yes. If you are purchasing on behalf of a business, you can choose to open a credit account with us (subject to credit check). We offer 21 day payment terms to all companies approved for credit. Please note that requests to open a new credit account can take up to 72 hours to be approved. We reserve the right to refuse credit to any customer and ask for payment or part-payment in advance if necessary.

We offer instant credit to the Health sector, MOD, schools, government bodies and local authorities.

Please note that we require an official purchase order or purchase order number for any orders placed on account. We cannot accept a person’s name in place of a PO number. We also ask that you provide us with the correct email address for accounts payable at the time of order.

Unfortuntely, we cannot offer credit to individuals purchasing on their own behalf.

What are the payment terms?

Limited companies and public sector organisations can choose to open a credit account with us and pay on account. Once your goods have been delivered, you will receive an invoice from us to the registered invoice address with payment terms of 21 days from date of invoice.

When applying for a credit account, we will ask you to fill in a credit application and then perform a credit check. We have the right to refuse credit to any customer and may ask for payment or part-payment in advance if necessary.

If the invoice remains unpaid after the due date, we reserve the right to charge interest on arrears at 2% above the current lending rate of Danske Bank at the time as well as a 250DKK administration fee. We also reserve the right to suspend a credit account at any time owing to overdue payment or change in credit status.

Can I get a PDF invoice?

We send all our invoices as a PDF to the specified invoice e-mail address unless otherwise requested.

If you're placing an order on account you will be asked to provide a separate invoice e-mail in connection with your order at checkout (in Step 4. Payment details). By doing this, we can continue to send your order confirmation and any updates to you but can send the invoice directly to accounts payable.

What payment options are available?

Are prices including VAT?

By default, our prices are shown excluding VAT. VAT will be added at checkout. This is because we primarily sell to businesses, although you are welcome to order as a private customer. You can change the prices to show including or excluding VAT by selecting the toggle in the very top left corner of the screen. Alternatively, the prices will default to including VAT if you log in as a private customer.