Is the product in stock?

On every product page you can see the estimated delivery time for that item directly under the BUY button.

Delivery within 7-10 working days usually means that the product is in stock.

We also have a wide range of products that are sent directly from our network of local suppliers in the UK.

Feel free to contact us if you want more information about current stock. If you are ordering a large quantity, we recommend you contact us to check current availability.

The assembly instructions are missing

Assembly instructions, user manuals and other documents can be found on the righthand side of the product page under "Documents".

If there are no instructions or you require assistance, please contact us at info@havejave.com.

Do the products come assembled?

Some of our products are assembled and ready to go, others are delivered flat packed in order to keep our costs as low as possible for you, our customer. Most products are relatively simple to assemble. You can find out whether an item comes assembled or flat packed under the product specifications on each product page.

For business customers, we are able to arrange for the product to be assembled and installed for an additional charge. Please contact us for more information. Unfortunately, we are currently unable to offer this service on residential deliveries.

Do you offer a product guarantee?

Can I order a product sample?

For quantity orders, AJ Products recommends ordering one item as a sample in advance of placing the whole order. Samples are chargeable but can be returned for a full refund provided the item is in original condition. If you are ordering as a sample, let us know and we will advise the best way to do this to prevent you from incurring return transport charges

I have a question about your products

You will also find all the dimensions and information about our products on the product pages of our website. Make sure you scroll down the page for more information and to access user manuals and assembly instructions. You can search for a specific product in the search field at the top of the website.

Otherwise drop us an email on info@havejave.com.