Refunds B2C

We want happy customers, and we want to give the best possible customer service.
We strive to give a fair representation of our products, but maybe the product did not quite match your expectations, and you want to return the product.

Not a problem, though we are a business and we also have expectations.

Please send returns here info@havejave.com.

Please inform us beforehand, you have 14 calendar days to inform us, then 14 days to return the goods.

Please take good care of the goods, please do not use the goods or install them. Please keep the packaging or pallet the goods are sent on. When returning the goods please make sure the goods are packaged responsibly the goods are effectively your responsibility until we receive them. ake a picture for your records. Your responsible ofr arranging the return shipping, we reccomend www.pakke.dk.

Returns & Refunds B2B

We strive to give our partners the best possible service.

We have both our standard goods, non-standard and project installations. For standard items, please contact us, we can only receive the goods if the packaging is intact and we have been contacted within a week of delivery. Resale of these goods have attached costs, and there will be a 25% reduction of the invoiced price. Appreciably larger orders and multiple quantities of the same items create resale and surplus stocking issues, these will be dealt with on a case by case basis. We cannot refund non-standard goods, and or customer goods with customer based paint jobs.

We cannot refund made to measure goods. We cannot refund goods from project installations. Any excess costs, repackaging, return transport mm. are bourne by the buyer.

How do I return an item B2C?

As a customer of HaveJave, you have 14 days to return your order to us. Goods must be unused, unassembled, in original packaging and resalable condition. Let us know within 14 days of receipt of delivery by contacting our customer service team. Please note some items, such as made-to-order goods, cannot be returned. The customer is responsible for arranging the return of the goods to the returns address advised at their own expense and risk. HaveJave will not arrange collection of goods to be returned. Please contact us to obtain a return address and instructions. Nonstandard goods, made to order or nonstandard paint jobs items cannot be returned.

How do I return an item B2B?

As a customer of HaveJave, you have 14 days to return your order to us. Goods must be unused, unassembled, in original packaging and resalable condition. You need to let us know within 14 days of receipt of delivery by contacting our customer service team. We will ask you to provide us with photos of the goods due to be returned and will talk you through the returns process. Please note that you will be responsible for arranging the return of the goods to the returns address advised at your own expense and risk. HaveJave will not arrange collection of goods to be returned, although we can advise you on how to do so. Returns that have not been agreed and which do not have a returns number may not be refunded.Please note some items, such as made-to-order goods, cannot be returned. Should you wish to cancel your order prior to delivery, please refer to "Can I cancel my order?" below.

I have changed my mind about an order, what do I do? What is the charge for returning goods B2C?

In some cases there may be a charge for returning unwanted or misordered goods to us. These fall into two categories: restocking fees and deductions for items not returned in resalable condition. Please read the below carefully. HaveJave will not arrange or cover the cost of returning the goods. Return transport must be arranged by the customer at their own expense and risk. Any delivery charges from your original order will not be refunded. Items not returned in resalable condition.

Please note that HaveJave reserves the right to make a deduction for any missing parts, signs of damage or assembly. Damage is assessed once the returns goods have arrived with us. Full details of how we apply any such deductions can be found in our Terms and Conditions. For goods received in 100% resalable condition, consumers will receive a full refund minus delivery costs.

Can I cancel my order B2C?

You have the right to cancel your order within 14 days. If you wish to cancel your order, please let us know as soon as possible so that we do not incur unnecessary costs. Once goods have been dispatched, any delivery charges will not be refunded. Outside of the 14 day cancellation period, cancelling your order may incur additional costs if the goods have already been dispatched. Depending on the size of the goods, these charges may be high. HaveJave reserves the right to charge any amount up to the full value of the goods.

Please note made-to-order items (as specified in the product description) cannot be cancelled after the first 24 hours; any cancellation of such items will be charged at the full value of the goods.

Can I cancel my order B2B?

If you wish to cancel your order, please let us know as soon as possible so that we do not incur unnecessary costs. Please note that cancelling your order after dispatch may incur additional costs. Depending on the size of the goods, these charges may be high. AJ Products reserves the right to charge any amount up to the full value of the goods if cancelled prior to delivery. Once goods have been dispatched, any delivery charges will not be refunded.
Please note made-to-order items (as specified in the product description) cannot be cancelled after the first 24 hours; any cancellation of such items will be charged at the full value of the goods.

What do I do of my order arrives damaged B2C?

Unfortunately, goods are sometimes damaged in transit. If this should occur, please let us know and we will arrange a solution as quickly as possible. You can do this by emailing info@havejave.com or via our online chat service.

Please help us by checking your goods on delivery; you have the right to ask the driver to wait while you check your goods. If there is any visible damage, you have the right to refuse the delivery. If you choose to accept the delivery with any visible damage, please ask the driver to take a photo and/or make a note on their delivery documentation of the damage in question. Please note that by accepting the delivery you do not assume responsibility for the damage.

In order to facilitate damage claims, we will require photos of the damage both to the packaging and product. In the event of a damage claim, you have the right to replacement goods (or replacement parts, depending on the damage in question) to be provided free of charge or to a full refund (including any delivery charges).

What do I do of my order arrives damaged B2B?

If you can see any damage to the goods or packaging we would ask that you request the driver take a photo and/or make a note on their delivery documentation of the damage in question and then contact us to let us know as soon as possible, and no later than 3 days after receipt of your delivery, so we can arrange a replacement. We also ask that you unbox your goods, check the products for any hidden damage and report any issues to us within 3 days of receipt of your delivery. If your delivery includes a large number of items and/or you are not yet ready to assemble your goods, we do still ask that you endeavour to check all goods delivered within this time frame. HaveJave cannot accept damage claims on goods that have been moved to a different building or site after delivery. Please note that after 3 days returns will not be accepted on the grounds of damage and you may be liable for any return and replacement costs (as per our returns policy).

How do I report missing goods B2C?

If you are missing any items or parts from your delivery, please let us know as soon as possible and no later than a day after receipt of delivery. You can do this by emailing info@havejave.com or via our online chat service. We will replace your missing goods as quickly as possible.

How do I report missing goods B2B?

If you are missing any items or parts from your delivery, please let us know as soon as possible and no later than a day after receipt of delivery. You can do this by emailing info@havejave.com or via our online chat service. We will replace your missing goods as quickly as possible.

How long is the waiting time for refund B2C?

We will process your refund and/or credit within 14 days of receipt of your return or request for cancellation. Refunds will be given via the original payment method.

Please note that delivery charges will not be refunded. This includes charges for upgraded or non-mainland delivery unless HaveJave failed to provide the service as agreed.

How long is the waiting time for refund B2B? Are there items that cannot be returned B2C?

There are a few circumstances under which items cannot be returned. These are:

Made-to-order products. Some products in our range are marked as made to order and cannot be returned. These products are highlighted as such on individual product pages on our website. You can find this information under the product specifications. It will also be confirmed on your order confirmation.

Personalised products and specially ordered items outside our standard product range. This includes products that have been built or customised to your requirements, e.g. a different colour or a bespoke size, as well as products that the customer asked HaveJave to source from outside our standard range. Standard goods ordered over 10 in quantity are considered a Business order. These goods are subject to return acording to B2B sales conditions. Standard goods with a total order value of more than 20,000 DKK in value (ex. VAT) are also considered B2B orders and are subject B2B sales conditions.

The products received do not match my order or description B2C

In the event that the item you receive doesn't match the item that was advertised, please contact us at the earliest opportunity and we will work with you to find an acceptable solution.

It may be that the item has been mispicked and we can send you out the correct item right away.

If, however, the right item has been delivered but is in some way different to the description or specifications as advertised, it may be that we have made a typographical error in our online listing or been provided the wrong information from the manufacturer. In this instance, we will work with you to determine whether we can offer a suitable alternative or provide you with a full refund.

We apologise for any inconvenience caused should either of the above occur. We work to prevent such scenarios from happening.

The products received do not match my order or description B2B

In the event that the item you receive doesn't match the item that was advertised, please contact us at the earliest opportunity and we will work with you to find an acceptable solution.

It may be that the item has been mispicked and we can send you out the correct item right away.

If, however, the right item has been delivered but is in some way different to the description or specifications as advertised, it may be that we have made a typographical error in our online listing or been provided the wrong information from the manufacturer. In this instance, we will work with you to determine whether we can offer a suitable alternative or provide you with a full refund.

We apologise for any inconvenience caused should either of the above occur. We work to prevent such scenarios from happening.